We recognise that for a minority of our customers gambling can become an addictive behaviour which can
lead to a range
of problems for individuals and their families. We have a social and regulatory responsibility to
advice and system controls to allow our customers to manage their gambling.
Every member of staff who deals with customer accounts is trained in Social Responsibility and
awareness and you can speak to them for further assistance at any time.
Contact our customer support
or email between 8am to 9pm BST, while on the move, or on your desktop.
It is illegal for anyone under the age of 18 to gamble on our website and we do not permit anyone
the age of 18 to register. We have verification systems in place which will aid us in preventing any
such registration. No winnings will be paid to anyone who is found to have abused this and we
the right to report any such person to the authorities.
We may as part of our normal sign up checks, ask to see your identity documents in order to verify
age. Until we receive your documents you will be unable to use our site. Customers established to be
under 18 will have all deposits refunded and any winnings will be forfeited.
If you wish to close your account, you can do this at any time in Account Settings > Responsible Gaming > Account Closure or by contacting Customer Services. You
close accounts by brand, this is different to self-exclusion and accounts can be re-opened at any
All sign up offers and bonuses will be forfeited on any new accounts opened.
Time-out & Self-Exclusion
We provide self-exclusion and time-out facilities to assist our customers with managing their
We encourage you to make use of these tools which are made available to you within Account Settings > Responsible Gaming.
Self-exclusion can be applied for periods at your discretion between six (6) months and five (5) years.
If this option
is taken you may not access your account until the expiry of the self-exclusion period.
Self-exclusion applied using the automatic online tool will apply immediately. You may also request
contacting Customer Services where the limit will be applied manually within 2 days.
During a self-exclusion period we will do everything we can to prevent a new account from being
opened with the same
personal details. You will not receive any promotional or marketing materials from us and you will
have to contact us to
re-open your account once the self-exclusion period has expired. After you have notified us of your
wish to re-open a
previously self-excluded account we will only do so after a 24-hour cooling off period.
When self-excluding, any funds held on your account will be returned to you. Unsettled bets prior to
event start time will remain valid and the stake will not be returned to your account. Any event
or started cannot be voided.
Time-outs can be applied for 24 hours, one week, one month; or any other period as requested up to a
maximum of six weeks. Once the time-out period has ended, your account will automatically re-open.
All deposit limits, time-out and self-exclusion settings will automatically be applied to any other
with websites operating under the licence of TGP Europe Limited. If you wish to re-open an account
the end of an excluded period this will be applied to all accounts you may have under TGP Europe
If you cannot afford to lose the money you plan to gamble or if gambling is having a negative impact
your life, we recommend that you do not register or gamble on our website.
We use third party tools to identify customers and establish source of wealth information and in
circumstances we will contact customers to ensure that they are comfortable with their level of
If you wish to close your account for any other reason, please contact Customer Services for further
If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free
that enables you to self-exclude from all online gambling companies licensed in Great Britain. To
out more and to sign up with GAMSTOP please visit www.gamstop.co.uk
You can control your betting by setting a maximum limit on your daily, weekly or monthly deposits by
entering your selection within your Account in Account Settings > Responsible Gaming > Limitations or by contacting Customer
You can increase or decrease your deposit limit at any time. If you increase your deposit limit we
required by law to apply a 24hour cooling-off period, before making the change. When the new limit
effect the full amount of your new limit will be available to you irrespective of previous deposits
or limits set.
If children may have access to your device, we recommend you use parental controls to restrict their
The following websites can be used to do this.
Often people don't recognise the warning signs. Gambling doesn't usually start out as a problem. For
most people it begins as a fun and social activity. If gambling is no longer fun or if you've tried
few times to cut back and you're wondering what to do next then these tips might help:
- Only spend what you can afford to lose. If necessary set yourself a budget or impose betting
limits on your account.
- Only play when you can afford it without the need to borrow.
- Never chase your losses.
- Always keep track of what you have spent.
- Remember that you are playing with REAL MONEY.
Help is available through confidential professional organisations and we fully support their efforts
help anyone who feels the need to seek their help and advice. The following websites offer advice
guidance, including but not limited to information on software that is available to prevent an
individual computer from accessing gambling internet sites.